Exchange & Return
Exchange and Refund Policy
- Exchange:
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It’s totally fine to exchange items within 14 days, as long as the items have not been worn, have not been washed and if the tags are still intact!
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If you bought items online, you're able to exchange the items at our store(s) as you wish.
- Refund:
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You may ask for a refund within 5 working days of receiving the item for the following reasons:
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We are out of stock of an Item that was sent defective.
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We are out of stock of an Item that was sent with the wrong size
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The item received does not match the description of the item online.
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Only items that have the tags intact, have not been worn and have not been washed can be refunded.
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You will be refunded only for the cost of the item, not for the delivery.
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You can’t return your whole order that contains multiple items there unless the reasons applied above apply to each and every product.More Details
Exchange/Return Policy For Customer Outside Jordan
You can return/exchange while outside of Jordan if you wish! Just send to the address below please:
Phone number: +962 79 123 1444
Email: jointhetribe@jobedu.me
You will have to be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.More Details